Hey,
My name is Nancy, I’m a customer service representative here at Pink Princess and I wanted to share some inside information with you.
For this past Halloween I needed a costume for my 5 month old son Eithan. I didn’t know where to look for something different, comfortable and reasonably priced. Every store I went to had costumes that were either too expensive or too popular. So I decided to look around here at work. After long searching through some of our manufacturer’s catalogs, I finally found the perfect costume for my son.
This adorable sailor outfit came from one of our best manufacturers, Lito Children’s Wear. They specialize in boys and girls formal wear. Because Pink Princess doesn’t carry this particular sailor suit, please visit Lito’s website www.litoonline.com for their full selection. If you see something you like, please let us know. We will work closely with you to special order that particular outfit.
In the past few years, Pink Princess has been focusing our strengths in flower girl dresses. This year, we knew that more and more of our customers were looking for the perfect cute Christmas girls dress or Christmas boys outfit for their little ones during the holiday season. Therefore, we decided to start early and we ended up having the greatest variety in the selection children’s holiday outfits ever.
I compiled a report to see which styles and colors are the best sellers so far. Gold and burgundy seem to be the winner these years as they are the "in" color. Here’s an exclusive look to the top sellers for Holiday 2008 so far:
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Gold Christmas Dress- Stretch Velvet Top w/ Sparkling Polka-Dot Tulle Skirt |
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Burgundy Christmas Dress – Velvet Long Sleeve Top w/ Ruffled Skirt |
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Hi, my name is Monalisa. I joined the Pink Princess team about one year ago. Just to give you a little back ground about myself, I went to UCLA for undergraduate studies and USC for my MBA. I am the daughter of a diplomat and as a result lived in a lot of places like Chile, Uruguay, Taiwan, and South Africa. I was fascinated by the fashion of different cultures. That’s when I knew I wanted to make fashion my career. I came to Pink Princess as a buyer and a long range strategist.
We received several phone calls and emails from concerned mothers wondering why dresses couldn’t be shipped and returned for free? After all, buying apparel on the internet is scary because you never know what the fabric is going to feel like or what color shade you are going to receive. You know what? We listened. We now offer free shipping, free returns, and no restocking fee. We are trying to give moms the best customer service in the industry. That is why we also offer the lowest price guarantee , ship your orders the same day if ordered by 4 PM EST, a live telephone operator from 9 AM – 4 PM Pacific Time, an 888 toll free number, and try to answer your emails within one business day.
What else could we do to improve customer service? Please provide comments because we will definitely listen to them.
